Cancellations & Make Ups FAQs
What if I miss a class?
You may make up a class by attending another class in the same month-long session. The skill level of the make up class must be equal to or less than the skill level of the class in which you are enrolled. We allow one make-up class per session. We ask students not to bounce between options because it throws off the lead/follow balance our students appreciate.
There are some classes, such as Beginning Wedding Dance where this make up policy cannot apply due to the content of the class.
Although we review the previous week’s material at the beginning of each class, if you do miss a class, you may wish to take a private lesson (at additional expense) to receive detailed instruction on the missed material.
What’s your cancellation policy for group classes & workshops?
To cancel, change or postpone enrollment in a group class or workshop, call 312.243.0700 or email us as soon as possible.
Cancellations / Changes received 5 or more days before the start of the first class or workshop are eligible for a complete refund or credit towards future group classes or workshops.
Cancellations / Changes received between 2 and 5 days before the start of the first class or workshop are eligible for credit only. The credit will equal the full amount paid by the student and will be redeemable for future group classes/ workshops.
Cancellations / Changes received within 48 hours before the start of the first class or workshop will receive a credit redeemable towards future group classes /workshops minus a $15/person cancellation fee.
After the first class/ workshop begins, tuition is non-refundable.
A credit will only be issued in the event of serious injury or long-term illness. The credit will be calculated by taking tuition paid, less drop-in class fee ($18) for number of classes elapsed in the series, less $15 change fee per enrollee.
For wedding classes, the approved credit will be calculated by taking the tuition paid less tuition paid, divided by 3, times the number of wedding classes elapsed, less $15 change fee.
The above policies apply to all forms of payment for classes/ workshops including PayPal, cash, check, MasterCard, Visa, prepaid packages, credits, discount vouchers and gift certificates.
Cancellations of 2-paks and 3-paks
Cancellation policies will apply to the all classes in the package, based on the date of the first class.
Policies updated 09/2010. Policies subject to change.
What if I miss a class and am unable to attend a make-up within the same session?
We are unable to offer make-up options outside of the month session in which you are currently enrolled. If you know that you are going to miss a class, you should plan on attending your make-up at a class prior to the end of the session.
If you unexpectedly must miss a class and cannot attend a make-up, you may certainly sign up for a private lesson (at additional expense) to cover the missed material, however no tuition will be refunded.
If you unexpectedly must miss multiple classes and cannot attend any make-up sessions, please notify us as soon as possible via phone (312) 243-0700 or email (info@bigcityswing.com). You must notify us before the last meeting time of the class in which you are enrolled if you wish to explore further options. Please also refer to our cancellation policy below.
If you are concerned about your readiness to enroll in the next class in the series, give us a call at 312-243-0700 and we will help you navigate your options for furthering your swing education!
What if I need to cancel and I paid with a Groupon or Other Discount Coupon?
All “Coupons” (Groupon, Deal-Day, Living Social, etc.) must be redeemed in a consecutive 3- or 4-week session. If you feel you cannot complete the session you are enrolled in and have exhausted make-up options, please contact us right away and prior to the 4th week of the session. You may be eligible to exchange your coupon payment for a drop-in class(es) by paying the drop-in rate for classes elapsed, reserving your coupon to use for a full length 4-week group class at another time.
Please note the expiration date of your “Coupon” to ensure you will have the opportunity to redeem or gift your “Coupon”. Once expired, the “Coupon” is worth the cash value paid towards group classes only and not the deal value.
Should you have any questions, please do not hesitate to call or email us with questions.
